The Polonious SIU Case Management System (PCMS) brings enhanced case tracking, automation, and reporting to insurance special investigation units (SIUs). PCMS improves productivity and operational effectiveness by maximizing resources and reducing time wasted on administration. The system includes standardized and customizable reports that prove the value and effectiveness of the investigative effort. The Polonious design minimizes implementation time and reduces dependency on IT departments.
Integration with Guidewire applications streamlines the referral process from an adjuster to the SIU for case referrals. Reasons for referrals are tracked along with investigation outcomes. As business rules dictate, adjusters can be kept up to date with the status of investigations. Case notes and documents can be transferred between systems, reducing administrative work. Business rules can also provide notifications to alert the appropriate team members when specific actions need to be taken on a case or claim. This results in improved productivity and reduced claim cycle times.